CUSTOMER CARE
Customer care
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Shipping and Delivery Information
Please allow 7-10 business days for orders to be processed and shipped.
To protect our customers, we are unable to change the shipping address provided at checkout.
Once an order has been shipped, an email will be sent to the email address provided on the order with your shipment’s tracking information. Customers are responsible for monitoring the delivery of their shipment once an order has left our warehouse.
Shipping Rates are non-refundable.
We do not ship to PO boxes.
We are unable to combine separate orders into a single shipment.
U.S. Shipping and Costs
We do not ship to PO boxes. Please allow 7-10 business days for your order to be processed and shipped.
Canadian Shipping and Costs
Applicable provincial and federal taxes will be calculated during checkout based on your shipping address.
We do not ship to PO boxes. Please allow 7-10 business days for your order to be processed and shipped.
International Shipping and Costs
Please allow 7-10 business days for your order to be processed and shipped.
All international orders may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country’s local customs authority. For further information on this subject, please consult your local customs office.
Canapés is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.
Failed Delivery or Returned to Sender
If your package cannot be delivered to the given shipping address due to incorrect or incomplete shipping address and/or phone number, the package will be returned to us at your expense.
If you are absent upon all delivery attempts, your package will be returned to us at your expense.
For international customers, if you refuse receipt of your package, the package will be returned to us at your expense. The expense includes shipping costs and any duty and tax the package may have incurred.
Damaged/Opened Box
If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us here : info@canapesss.com.
Lost Packages
Canapés is not responsible for any stolen/lost packages that have been signed for. Customers will absorb the costs of stolen/lost parcels.
Please note that all sales are final, unless the item is damaged upon arrival. Make sure to refer to size guide before purchasing.
All sales are final. We do not accept returns or exchanges, unless the item is damaged upon delivery. If you would like to return or exchange a damaged item purchased on our website, please create a request for a return within 7 days of delivery date. All returns and exchanges must be shipped back to our studio within 7 days of the request approval.
- Items must be returned in new & unused condition, with all original packaging and tags attached.
- We cannot offer a refund or exchange for items that have been worn or used.
- Canapés reserves the right to refuse any returns or exchanges which do not meet our return policy requirements or are returned without the return authorization.
For more information on making an international return please email info@canapesss.com
If you received a damaged product and would like to return it, please follow the steps below to create a return authorization.
- Click here to start your return
- Enter your order number and email address associated with the order
- Select the item(s) you wish to return
- Choose the correct reason for your return and send photos
- Select the credit method you prefer (return or exchange)
- Once approved, you will be contacted via email with a pre-paid shipping label and next steps
- We will process your return once it is received and evaluated at our warehouse.
Please email all policy questions or comments info@canapesss.com
