Privacy Policy
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from canapesss.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@canapesss.com
Placing an order
Any robot or other automatic device or software connected to the services is prohibited. If we reasonably determine that any order or attempted order was made by or through use of any robot or other automatic device or software, we have the right, in our sole and absolute discretion, to deny or cancel any such order, to refuse to accept any returns or offer refunds.
All items are final sale.
Once an order has been placed, it is processed automatically and cannot be modified or cancelled.
Prices
Prices are subject to change without notice. Prices do not include sales tax where applicable, delivery costs, or duties, all of which you agree to pay upon ordering.
Shipping Rates are non-refundable.
Order Status
You will receive a shipping confirmation email, containing a tracking number, once your order has shipped.
Payments
Accepted payments are Google Pay, Apple Pay, American Express, Visa & Mastercard.
Charging your card
Once your order has been placed, your card is charged according to the amount and currency of your order, including any applicable taxes and shipping fee.
Personal Information
All information shared with us when placing an order is confidential. For additional information please visit our Privacy Policy.
International Orders
All international orders may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country’s local customs authority. For further information on this subject, please consult your local customs office.
Canapés is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.
Shipping and Delivery Information
Please allow 7-10 business days for orders to be processed and shipped.
To protect our customers, we are unable to change the shipping address provided at checkout.
Once an order has been shipped, an email will be sent to the email address provided on the order with your shipment’s tracking information. Customers are responsible for monitoring the delivery of their shipment once an order has left our warehouse.
Shipping Rates are non-refundable.
We do not ship to PO boxes.
We are unable to combine separate orders into a single shipment.
U.S. Shipping and Costs
We do not ship to PO boxes. Please allow 7-10 business days for your order to be processed and shipped.
Canadian Shipping and Costs
Applicable provincial and federal taxes will be calculated during checkout based on your shipping address.
We do not ship to PO boxes. Please allow 7-10 business days for your order to be processed and shipped.
International Shipping and Costs
Please allow 7-10 business days for your order to be processed and shipped.
All international orders may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country’s local customs authority. For further information on this subject, please consult your local customs office.
Canapés is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.
Failed Delivery or Returned to Sender
If your package cannot be delivered to the given shipping address due to incorrect or incomplete shipping address and/or phone number, the package will be returned to us at your expense.
If you are absent upon all delivery attempts, your package will be returned to us at your expense.
For international customers, if you refuse receipt of your package, the package will be returned to us at your expense. The expense includes shipping costs and any duty and tax the package may have incurred.
Damaged/Opened Box
If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us here : info@canapesss.com.
Lost Packages
Canapés is not responsible for any stolen/lost packages that have been signed for. Customers will absorb the costs of stolen/lost parcels.
Please note that all sales are final, unless the item is damaged upon arrival. Make sure to refer to size guide before purchasing.
All sales are final. We do not accept returns or exchanges, unless the item is damaged upon delivery. If you would like to return or exchange a damaged item purchased on our website, please create a request for a return within 7 days of delivery date. All returns and exchanges must be shipped back to our studio within 7 days of the request approval.
- Items must be returned in new & unused condition, with all original packaging and tags attached.
- We cannot offer a refund or exchange for items that have been worn or used.
- Canapés reserves the right to refuse any returns or exchanges which do not meet our return policy requirements or are returned without the return authorization.
For more information on making an international return please email info@canapesss.com
If you received a damaged product and would like to return it, please follow the steps below to create a return authorization.
- Click here to start your return
- Enter your order number and email address associated with the order
- Select the item(s) you wish to return
- Choose the correct reason for your return and send photos
- Select the credit method you prefer (return or exchange)
- Once approved, you will be contacted via email with a pre-paid shipping label and next steps
- We will process your return once it is received and evaluated at our warehouse.
Please email all policy questions or comments info@canapesss.com
